How does the Trace wallet work? What's the warranty on the tracker card?

We collaborated directly with Apple to create the Groove Wallet Trace, and they officially approved the design. It’s that good. 👉 Check out this video for a quick breakdown of how it works: https://www.youtube.com/watch?v=x7U_VeEIbwo

Battery & Lifespan
The Find My technology uses a hidden tracker card with a built-in battery that typically lasts 1.5–2 years, depending on how often the tracking feature is used.

Troubleshooting & Warranty
If your tracker shows a low or dead battery, try troubleshooting first. This video shows how to remove and re-add your Trace Wallet to the Find My app, as well as how to reset the wallet: https://youtu.be/9Y9JiEMlpVI?si=Ju_PtHJi-qucTw4z
If this doesn’t fix the issue, please file a warranty claim.

• If the tracker has issues within the first 120 days, we’ll replace it free of charge.

• After 120 days, a replacement tracker card costs $10.

If you need to replace your tracker card, here’s a video showing how to swap it out: https://youtu.be/4HukmLdnAas

Compatibility & Availability
The Groove Smart Wallet Trace is not available for international orders and is not compatible with Android devices. The tracker card is specifically designed for the Groove Smart Wallet Trace and won’t fit in any of our other wallets. If you can’t see it on the website, your IP address is likely blocking it based on your location.