Groove Life App

Download the Groove Life app! This link will work for iPhones and Androids: https://lxmnmv10.tapc.art 📲

Do you have Garmin or Apple Ultra watch bands?

Unfortunately, we have not been able to finalize a design that meets our standards for quality and function for Garmin....

How can I adjust or trim my belt?

If you need to know how to adjust or tighten your OG, Ultra, One Size Fits Most (OSFM) or Low...

What does the "BS" stand for?

It's not what you think! 😉 The "BS" in our No BS warranty stands for bad service! You'll never once...

How do I access my Cashback?

You'll be able to access the CashBack offer from your order confirmation that was sent directly to the email used...

Carbon Fiber Groove Wallet™

The Groove Wallet™ is now offered in carbon fiber. The base of the wallet is made of aluminum like our...

Do you have gift cards?

We do have eGift cards! Go here to check out our options: https://www.groovelife.com/products/gift-card 💳 We only offer electronic gift cards...

What are your gifting policies?

We do not offer gift receipts, wrapping, or discreet packaging at this time. We're so sorry about that! We totally...

Do you offer replacement buckles? Can I buy just the webbing?

We do not offer replacement buckles or webbing separately at this time. We replace the belts as a unit under...

How can I exchange my product? Do you offer free exchanges? How do I exchange a personalized or engraved item?

Our Exchange & Return policy includes free size exchanges within the first 30 days for domestic orders! International exchanges are...

What's the strength of the Groove Belt magnet? Is it safe around pacemakers, phones, etc.?

The Groove Belt™ high strength neodymium magnets are N42 magnets, which have a Br (unit of measurement for Gauss for...

Are the rings made to break? How much does it take?

Our rings are made from silicone and them being designed to break is part of the safety design. We've engineered...

Do your products contain nickel?

If you're wondering which of our products contain nickel and how much, here's the breakdown: All of our rings as...

My billing address isn't right. Can I change that?

We are unable to change a billing address once an order goes through.It's primarily there for fraud detection to protect...

What are your payment options?

We accept the following credit cards: Visa MasterCard American Express Discover Express Payment Options Shop Pay (guest checkout available) Amazon...

Can I design my own Groove product with a custom logo?

We only offer custom logos for bulk orders, not individual orders. A bulk order consists of a minimum of 30...

Can I edit, change, or cancel my order?

You can only make edits to your order within the first hour after it has been placed. This can be...

Does the Groove Belt™ support a holstered gun? conceal carry?

The OG belt was specifically designed for every day carry. The Ultra and Low Profile will work too. 💪 The...

Can I customize or personalize a product? Do you offer engraving?

If you're looking to personalize or customize a product with up to 4 alphabetic characters, we only offer engraving for...

Can I use both the money clip and the Groove Wallet GO leather sleeve? How do I remove an attachment from the wallet?

The the money clip and the leather attachment (Groove Wallet Go) were not designed to be utilized together... but we've...

How can I leave a review?

If you have a 4 or 5-star review, you’re able to leave a review on the product page of the...

Can you honor the current sale? what about a previous sale?

We're unable to honor the current sale/promotion on any orders placed within the last 30 days that had a discount...

Do the watch bands come with a watch face too?

No, our watchbands do not come with a watch. This is a B.Y.O.S.W. situation....bring your own smart watch⌚

Do you have retail stores near me?

We have retail stores everywhere, so there is bound to be one close by! 📍We do recommend calling the store...

Does the Groove Wallet™ come with RFID blocking? What does RFID mean?

All of our wallets come with RFID blocking. Your cards are safe no matter where you go. Since many modern...

Does the Groove Wallet™ contain magnets?

Yes, our wallets do contain magnets. They help the front cover slide back into place. It is safe for use...

Do you have matching rings for couples?

We do have a several matching rings for couples! There are lots of color combinations that work outside of this...

How can I remove the AirPods case?

Check out the video see the best method for removing your AirPods case: https://www.groovelife.com/pages/airpods-case-tips 📽️ Wiggle with caution.

How does the Trace wallet work? What's the warranty on the tracker card?

We collaborated directly with Apple to create the Groove Wallet Trace, and they approved the design... It's officially that good!...

How is the Groove Wallet™ made?

THE GROOVE WALLET™ is made of aluminum - 6063 Aluminum Alloy to be precise. They use it to build airplanes....

What is the Groove Wallet Go?

The Groove Wallet Go is a leather sleeve attachment that can be attached to your iPhone, any of our Groove...

How many cards can the Groove Wallet™ hold? Can your wallet hold metal or titanium cards?

Each Groove Wallet™ is designed to hold up to six standard, flat cards. If you need more space than that,...

What is your return policy? Do you provide return labels?

Our return policy is this: we have a 30 day guarantee. You can buy with confidence knowing if it doesn't...

How will my purchase appear on my bank statement?

Any purchases made directly from groovelife.com will show up as SP * GROOVE RINGS on your bank statement. 📄

I didn't get a confirmation email for my recent order. Did I get scammed?

If you recently placed an order from groovelife.com and cannot locate your order confirmation, be sure to double check your...

Do you have a military discount? Do you use id me?

Our military discount cannot be combined with sales so if you don't see the option at checkout, it will be...

Can I work at Groove Life?

All open positions we're looking to fill are listed here. If you do not see what you're wanting to apply...

How can I take care of my leather Groove products?

Our leather products may have some unique marks, characteristics and slight color variations, even when new. Over time, the leather...

My tracking isn't moving. What the heck?

Never fear, we’re working on it! 🏃 Once your item has been handed to the carrier, it can take a...

What attachments are offered and what's the perk?

Groove Wallet Go Leather Attachment:The Groove Wallet Go Leather sleeve is offered as an attachment to the Groove Wallet™. This...

How do I become a wholesaler?

If you're interested in becoming a Wholesaler, fill out our wholesale inquiry form: https://www.groovelife.com/pages/wholesale Once our team receives that, they...

What ring sizes do you offer? What if I am between 2 ring sizes?

We offer ring sizes 4-15. We are unable to make any custom sizes outside this range due to our manufacturing...

When is your next sale? Are you having an easter egg hunt?

We don't give out exact timing or dates of our sales.🤫 but... we do run them often! The best way...

Where can I check my order status?

If you are looking for a tracking update on your order, go here: https://www.groovelife.com/pages/order-lookup to check your order status. Please...

I'm looking for sponsorship, product donation, or to be a social influencer!

If you would like to apply to be our next social influencer or are interested in partnering as a brand...

What are your shipping options?

We only offer shipping within the USA and Canada at this time. Our carriers for shipping are USPS and FEDEX....

Do I have to pay international import tax?

Customers are responsible to pay international import taxes. Prices and options vary depending on your location. *duties and taxes will...

Why should I get the Groove AirPods case?

Our case for AirPods is definitely worth a shot. No other company infuses unique design with drop protection AND a...

Why should I buy the Groove Wallet™?

The Groove Wallet™ is a sleek, low-profile wallet that has been engineered to function perfectly for everyday use. It is...

Will the belt or wallet set off metal detectors? Are your products TSA approved?

The material in our wallets and belts is subject to set off metal detectors and is not officially TSA approved....

Will the cards fall out of my Groove Wallet™ if it does not have six cards in it?

You never have to worry about your cards falling out of our wallet. Listen, the Groove Wallet™ is as secure...

Can I trim and burn the end of the Max Leather belt like the OG, Low Profile and Ultra?

Do not trim the Max Leather belt. The sizing of our Leather belt is set up so you can get...

Do you make belts for women?

The Groove Belt is for both men and women. 😉 That being said, many women do prefer the slimmer/narrow design...

What size Max leather belt should I order?

If you're in between 2 sizes for The Groove Belt Max Leather, size up! If you already have an OG...

Which ring size should I get?

If you need help finding the right size for you, here's the link to the sizing guide for all of...

How wide are your rings?

Here are the various widths of our rings: Original Zeus: 9 mm Hammered Zeus: 10m Original Solid and regular Edge...

How do I use my membership credits?

Here are step-by-step instructions on how to use your Groove Life membership credits: 1. Log into your account by clicking...

Do you have a Membership program?

Yes, we have a Membership program. We offer free shipping, personalization, an exclusive 20% membership discount, credits that can accumulate...

Do I need to have an account to use a membership?

Yes, you need to have an account with us to use a membership. Upon signing up, you will be guided...

Can I wash my Groove belt?

Only the Ultra Belt can handle the washing machine. The buckles of the OG, Low Profile and MAX Leather belts...

How do I use a code at checkout? Can I stack them?

We do not allow the stacking of discount codes, sales or warranty codes. Keep in mind, the warranty process is...